
FAQ
​How Do I Place An Order?
Click on the image on the "Collections" page. This will take you to the product page. Click "Add to Cart." You can place an order by going to your Cart and following the steps under Checkout.
​
Product Information
​
All Earth-Strings products are entirely hand-crafted using several materials such as natural stones, beads, metal, wood, shell, glass, pearls, crystals, papier mache, reclaimed sawdust, etc. Most of the pieces have several components, adding to their textures and mystery.
Metals are sourced from artisans all over the world, and are mostly lead and nickel free. Most are hypoallergenic. If the product page does not specify this information, and you have a certain requirement, please reach out, and we will customize the piece per your needs.
​
The types of earrings are as follows:
Artisan Earrings: The focal element in these are stones. Metals or other material are used to complement stones, but stones take the center stage. These are colorful and unique, but are also versatile and can be dressed up or down.
Statement Earrings: Metals in various finishes are the focal element in these pieces. Stones and beads complement metals. These showstopper pieces are often long and large, sometimes ornamental and sometimes in clean lines. They are always edgy, and make a glistening statement.
​
Daily Wear Earrings: These combine various material in different combinations. Some in mixed metals are edgy, while those in stones are in a neutral or commonly used color palette. These are mostly small in size and can be worn with anything, anytime.
​
Bespoke Orders: Aside from the available collections, Earth-Strings will also make bespoke jewelry to match an outfit, for an occasion, or for a special someone in your life. During this process, we consult with you several times and check in every step of the way to ensure that you are in love with the final product!
​
Customization: If you see a design on the website and you want it in a different color, shape, or size, we can customize it for you. Customization is also done for length, hypoallergenic material, etc. We work with stones in all colors, shapes, and textures, and metals in several tones. Please let us know what you need and we will be happy to make it for you!
Payment Options & Secure Ordering
​
Earth-Strings offers two payment options -- via credit card and PayPal. Please choose the one that is convenient for you.
This website is SSL protected, which means that all credit card information on this website is secured via Secure Sockets Layer (SSL) 128 bit encryption. No individual associated with Earth-Strings or hosts of this website is able to view any credit card information entered during checkout. This website complies with authorities, regulators, payment processor and financial partners to create a transparent environment to help prevent any illegal activities or activities prohibited by payment processor or other financial partners from being conducted.
​
Shipping
Earth-Strings products ship via USPS from New Jersey. Domestic shipping is $4.99 for orders below $100, and free above $100. International shipping charges depend on destination and product dimensions and weight. If purchasing from outside the United States, please email us for shipping costs.
​
Returns & Refunds
Earth-Strings will gladly accept returns and cancellations.
​
Contact within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
​
Earth-Strings doesn't accept exchanges, but please contact us if you have any problems with your order.
​
Conditions of return
​
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer may be assessed a loss in value.
​
Repairs
​
Earth-Strings will gladly accept a request for repair if any product arrives to the buyer damaged, and we are notified on the day of delivery. Earth-Strings will bear return shipping charges for such repairs.
​
Earth-Strings products also come with a one-year warranty on repairs, subject to material availability. Shipping costs for these repairs are the buyer's responsibility.
Mark of a handmade item
​
Since each Earth-Strings piece is made of mostly natural material and is entirely made by hand, there may be slight variations in colors and textures. These are common in handmade products and contribute to their uniqueness.
​
​